SHIPPING & RETURNS
SHIPPING AND DELIVERY
Delivery times are counted from when we verify the payment of your purchase.
Lima: Within the following 6 business days. (Ex: Within 2 business days)
Distribution districts: Metropolitan Lima
Province: Within the following 12 business days. We arrived ALL PERUVIAN TERRITORY.
You will receive a confirmation email with the details of your purchase, at the latest, the next business day after placing your order. In case you do not receive the confirmation email within that period, please send us a message to the following email address: email@example.com
In case you want to pick up your order, you can come, by appointment, to our store, located at Calle El Rosario 214, Miraflores
You can use the following payment methods through our Mercado Pago payment gateway: Visa, Visa Electron, Mastercard, Maestro and American Express.
In the event that Culqi rejects your card, check that:
- The card is not expired.
- That the credit limit of your card has not been reached.
- The card has not exceeded the amount allowed to make purchases.
- You have correctly filled in all the necessary fields.
Is it safe to use my credit card on the web?
Yes, the card data is only entered on a page owned by the payment gateway and transmitted in encrypted form. Amaminerali will only have knowledge of the result of the operation. You do not have access to any data on the card used for the purchase.
ORDERS AND PRODUCTS
What should I do if I receive a defective item?
Amaminerali only sells items in perfect condition. However, if you receive your product with any imperfection, we ask you to contact us by sending a message to the email address firstname.lastname@example.org and we will solve the problem in the shortest possible time.
What should I do if an incorrect product arrives?
If on any occasion, by mistake, you receive a product that you have not purchased, contact us immediately by sending a message to the email address email@example.com
Where I can get my order?
You can receive it at the address you choose (home, work, etc.) nationwide.
If it is for Province, you can also tell us that you will pick it up at the Olva Courier agency in your area.
Can the city of delivery be different from the city of purchase?
Yes, as long as the delivery city is within Peru.
RETURNS & EXCHANGES
For purchases made in Mineralma, changes may be made by size during the first seven (7) calendar days after receipt of the product.
To make the right to change effective, it is essential that the product (s) are in perfect condition, without signs of use, have the original packaging and the documents with which it was delivered (ticket or invoice, referral guide).
Product changes will be subject to the existing stock and an evaluation within a maximum period of 7 business days. In case there is no stock of the product, you can choose another product of equal value, higher value (assuming the difference), or lower value (there will be no refund or balance in favor).
At the time of collection of the product, the packaging must be delivered to the Courier completely sealed and packed (as it was delivered).
The changes do not apply to products purchased in promotion, unless there is a production failure.
You can only do the change process once. You cannot manage a change in a second instance and you will not proceed with the refund of money.
Customers who paid an initial shipping cost will not be exposed to another shipping charge for exchanges and returns.
The shipping cost for exchanges and returns will be borne by customers who did not pay an initial shipping cost.
Customers who made their purchases in the province, should approach the agencies of our Urban Courier and leave the packaging completely sealed.
Changes will only be accepted in the indicated provinces
All products go through a strict quality control before they are shipped in order to detect possible damages or defects. If you receive a product that is not in perfect condition, please contact us immediately and send us a picture of it. For more information or questions please write to us at firstname.lastname@example.org
- Make sure you comply with the policies outlined above. Remember that the product must not show signs of use. Any exchange or return will be subject to evaluation.
- Money refunds will be made through the same means of payment used in the original purchase transaction.
- If it is a credit or debit card return, the time will depend on the bank that issued the card, which is generally between 20 and 25 business days.
- Amaminerali may reject the request for exchange or return of the product in case the breach of the conditions described in this document is detected.